Answered, plainly.

India's premier student housing brand, delivering an award‑winning student experience through carefully chosen facilities and services. We run residences across multiple cities — the homely feel of a PG with a standardised level of service.

A specific bed, room and floor allotted to you by the Service Provider. Rooms may be single or twin‑sharing as per the residence design.

We offer single and double‑sharing rooms, and a Premium Single category.

Bed with mattress, pillow and bedline, wardrobe and storage, window curtains, study table and chair, an air‑conditioned unit, geyser in the washroom, book shelves, cloth hangers and a dustbin.

No. Allocation is decided solely by the Service Provider, but we try to match preferences wherever possible.

No. All common‑area furniture and appliances must remain in their designated areas.

Yes — provided they do not damage paint or fixtures.

You must pay the replacement cost. Lock changes require official approval from the office.

A fixed 11‑month term, with the entire 11 months treated as the lock‑in period.

Yes, but you must pay for the full balance period of the lock‑in, regardless of early exit. There is no notice‑period clause.

Within the first 7 days of every month. After that, a late fee of ₹100 per day applies.

No. Applicable taxes are extra and payable by the resident.

A refundable deposit equal to two months of service charges, plus the first month's fee paid in advance.

A unique number issued by the office once all payments, late fees, electricity dues, room damages and item returns have been verified. It is mandatory to start your security refund.

After check‑out, you must collect the No Dues UID from the office help desk and submit the Check‑Out G‑Form with your bank details. The refund is then processed as per policy timelines.

Any unpaid electricity, late fees, room damages, lost keys, missing items or violation charges are deducted before the refund is released.

Fees may change with the next academic session or as per management policy. Old residents (staying over a year) may be eligible for retention rates.

Four meals — breakfast, lunch, evening snacks and dinner — with daily desserts. Veg and non‑veg options are served. Midnight snacks are arranged during exam season.

Generally on Wednesday and Sunday, with dishes like Butter Chicken, Chicken Curry and Chicken Changezi rotated through the menu.

It is planned weekly but may be adjusted based on ingredient availability, season or operational needs.

Yes, in sealed containers only. Stale food must be disposed of immediately.

Each refill is freshly prepared in the in‑house kitchen rather than reheated, so it takes a short while to maintain quality and hygiene.

Accommodation, housekeeping, limited laundry, four meals daily, Wi‑Fi, maintenance and use of all common areas — bundled into a single, transparent monthly tariff.

Housekeeping is included and carried out once a day in your room and across the common areas.

Wi‑Fi is provided through a third‑party vendor. We monitor it actively, but instantaneous speeds are not contractually guaranteed.

Woollens, jackets, quilts, blankets, hosiery and undergarments are not part of the included laundry service.

Our in‑house maintenance team works 24×7. Most issues are resolved the same day once reported to the residence manager.

Only government‑treated MCD water is used for bathing and general supply — no ground or borewell water. Drinking water is additionally purified through an RO plant.

Reasons can include motor restart, tank refilling, sudden high demand or a pipeline block. Supply usually resumes within 5–10 minutes once the motor and tanks stabilise.

All bathroom and general‑use tanks are professionally cleaned every month, with drain, scrub, disinfect, rinse and refill steps.

A temporary supply is arranged where possible and full repairs are scheduled for the next morning when the plumbing team is on site.

Electricity is metered and billed as per usage; ACs, geysers, lights and fans are covered. High‑watt appliances such as coils, roti makers and heaters are not allowed (₹1,000 penalty for unauthorised appliances).

All residences have a CCTV network, biometric / face‑recognition access, trained 24×7 guards and a 24×7 emergency concierge line.

Yes, non‑lethal electric fencing is installed for boundary security, monitored by certified technicians and the on‑site security team.

Strictly prohibited. Possession or use leads to immediate termination, reporting to parents/authorities and a permanent ban from re‑entry.

No. Ragging is illegal under the Indian Penal Code and is grounds for immediate termination.

Yes. The registered parent/guardian is contacted in any medical or security emergency.

Address proof, college ID and a passport‑size photograph — and you are good to go.

The Residential Facility Agreement is sent over email; you may request a copy any time. It is signed by the Service Provider, Resident, Parent/Guardian and a Witness.

No. The UID must be collected personally by the resident, unless the management has approved otherwise in writing.

Email info@ashrayliving.com for general queries and query@ashrayliving.com for agreement queries, or speak to the Property Supervisor at the help desk.