AC Maintenance & Service Policy

1. Service Request Procedure

Residents experiencing any AC-related issue are requested to report the complaint to the Property Supervisor or designated support channel with proper details including:

• —Room Number
• —Nature of issue
• —Preferred inspection timing (if applicable)

All complaints are attended based on operational priority and service availability.

2. Standard Service Timings

AC inspection, servicing, and maintenance activities are generally conducted between:

• —10:00 AM to 6:00 PM

Residents are requested to cooperate with the technical team during service visits.

3. Complaint Resolution Timeline

• —Standard AC complaints are generally attended within 24–48 hours.
• —In cases involving major technical faults, spare parts, or external vendor dependency, the estimated resolution time may vary.
• —Revised timelines, if applicable, will be communicated after inspection and diagnosis.

4. Resident Presence During Service

Residents are requested to remain present in the room during AC servicing or repair work whenever possible.

This helps ensure:

• —Proper issue verification
• —Access coordination
• —Safe handling of personal belongings

5. Cleaning After Service

Minor dust or cleaning residue may occur during servicing or maintenance work.

Residents are requested to coordinate with housekeeping after completion of AC work if additional room cleaning is required.

6. AC Remote Responsibility

• —Residents are responsible for the proper safekeeping of AC remotes and accessories provided with the room.
• —Loss or damage of remotes may attract replacement charges.
• —Tampering with AC settings, wiring, or electrical connections is strictly prohibited.

7. Power & Usage Guidelines

Residents are advised to:

• —Switch off ACs when leaving the room
• —Use ACs responsibly to avoid overloading
• —Keep doors and windows closed while AC is running
• —Avoid setting extremely low temperatures unnecessarily

Improper usage causing technical faults or excessive damage may result in repair charges being imposed on the resident.

8. Emergency & Operational Restrictions

During:

• —Power backup operation (DG usage)
• —Electrical maintenance
• —Emergency repair situations
• —Peak load management

Management may temporarily restrict AC usage to ensure safety and uninterrupted essential operations within the property.

9. Damage Due to Misuse

Any damage caused due to:

• —Unauthorized tampering
• —Negligent handling
• —Use of non-approved electrical equipment
• —Intentional misuse

shall be chargeable to the concerned resident.

10. Management Liability

Ashray Living and its maintenance partners shall not be held responsible for:

• —Temporary inconvenience during servicing
• —Delays caused by external vendors or spare-part availability
• —Damage to unsecured personal belongings during repair work

Residents are advised to secure valuable items before service visits.

11. Management Rights

Ashray Living reserves the right to:

• —Schedule preventive maintenance inspections
• —Enter rooms for emergency repairs when required
• —Update service procedures and operational guidelines
• —Temporarily relocate residents in case of major repair work if necessary

12. Contact & Support

For AC-related complaints or maintenance requests, residents may contact the Property Supervisor or write to:

• —query@ashrayliving.com