Airport Pick-Up & Drop Policy

1. Service Availability

• —Airport pick-up and drop services are available on prior request only.
• —Service timings: 24×7 subject to vehicle and driver availability.
• —Requests should preferably be shared at least:
• —12 hours in advance for domestic travel
• —24 hours in advance for international travel

2. Booking Procedure

Residents must share the following details while booking:

• —Full Name
• —Contact Number
• —Flight Number
• —Airport Terminal
• —Arrival/Departure Time
• —Number of Passengers
• —Luggage Details
• —Destination Address (for drop)

Bookings may be made through:

• —Reception Desk
• —WhatsApp Support
• —Official Email

3. Pick-Up Guidelines

• —Driver details and vehicle number will be shared before arrival.
• —Residents are requested to remain reachable on phone after landing.
• —Complimentary waiting time:
• —Domestic Flights: 45 minutes
• —International Flights: 90 minutes
• —Additional waiting charges may apply beyond the complimentary waiting period.
• —In case of flight delays, residents must immediately inform the management team.

4. Drop Guidelines

• —Residents are advised to schedule departure at least:
• —3 hours before domestic flights
• —4 hours before international flights
• —Delays caused by traffic, weather, security checks, or road restrictions shall not be the responsibility of the management.

5. Charges & Payment

• —Transfer charges shall be informed at the time of booking.
• —Toll taxes, parking charges, and waiting charges (if applicable) may be extra.
• —Payment must be completed before or at the time of travel unless otherwise approved.

6. Safety & Conduct

• —All passengers are expected to maintain respectful behavior with drivers and staff.
• —Smoking, alcohol consumption, or illegal activities inside the vehicle are strictly prohibited.
• —Seat belts must be worn during the journey.

7. Luggage Responsibility

• —Residents should ensure all belongings are checked before leaving the vehicle.
• —Management shall not be responsible for lost, misplaced, or unattended luggage.

8. Cancellation Policy

• —Cancellations made:
• —More than 6 hours before scheduled timing: No cancellation charge
• —Within 6 hours: Partial charges may apply
• —After driver dispatch/no-show: Full trip charges may apply

9. Emergency Assistance

For urgent coordination during travel, residents may contact:

• —Reception Helpdesk
• —Transport Coordinator
• —Emergency Support Number

10. Management Rights

Management reserves the right to:

• —Refuse service in case of misconduct
• —Modify pricing based on fuel cost or operational conditions
• —Reschedule service during emergencies or unforeseen circumstances